Remote - Telefonsupport

If you purchase a service and support package, we will support you within the scope of your support quota via telephone or remote maintenance tool on weekdays between 8:00 - 17:00.

Our service does not end with the purchase of a product: If you opt for a support package, we are always available to help you with technical questions and problems. We don't just give you theoretical advice, but provide the best possible support: Via webcam, we can show you the necessary actions so that you can solve the problem yourself in the future. Via Teamviewer it is possible to connect us directly to you and thus solve the problem quickly and effectively.

It doesn't matter where the problem is: we will guide you through the installation process, install software updates or replace ink ribbons. We guide you step by step to fix your problem as quickly as possible.